Refund Policy

RETURNS  

Unworn merchandise with tags attached and packaging included may be  returned within 14 days of the received date for a full refund. We will not  refund any shipping and handling fees related to your purchase or return.  After 14 days, you will be issued a store credit, and after 30 days, all  returns will be refused.  

If for any reason you received a damaged or incorrect item, please notify us within 72 hours via email at info@senorlopez.com so we can help.  

To return your item, fill out this Returns Form and include it with your  order to:  

Senor LopeReturns  

890 W 18th St.  

Costa Mesa, CA 92627  

We highly recommend using a trackable shipping service or purchasing  shipping insurance. Without this, we cannot guarantee we will receive your  shipped item. Please note that we are not responsible for lost packages.  

Once your return is received and processed, you will receive a Refund  Notification via email. Once received, the order amount will be refunded in  the original form of payment, or a store credit will be issued via email  after 14 days. Please allow 7-10 business days for your refund to post.  

Unfortunately, we cannot process exchanges at this time. If you would like  to exchange an item, please return the unwanted item and place a new  order for the replacement item.  

NEED HELP?  

Questions about your return?  We're here to help!  

Email your order number and  issue to: info@senorlopez.com 

Questions about your return? Contact Customer Care.